Return & exchange
Quick and easy returns!

You discover that your dream roccamore shoes don't fit? What now?

See our full return and exchange policy, here.

Orders placed online may be returned or exchanged in-store. Items purchased in-store can only be returned or exchanged in one of our stores.

All deliveries within Denmark and Sweden come with a pre-printed return label.
Fill out the included return form; select refund or exchange.
Place the return label on the package
The last step for you is to drop off the package with the corresponding carrier; GLS for returns within Denmark, and Bring for returns from Sweden.

Budbee returns: orders shipped with Budbee will not include a return label. You must book a return and pick-up directly with Budbee. Just follow the link provided by them and click the "chat bubble" to proceed.

Returns from outside Denmark and Sweden:
Follow the instructions on the return form and send your package to the address provided.

Once your return has arrived, we will refund the payment to the same method used to purchase within 5-7 days. If you selected an exchange to a different model or size, you will receive an order confirmation when it's completed.

For more information, have a look at our Return & Exchange Policy or write to us at
Was this article helpful?
Thank you!